Refund Policy

01Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The change-of-mind returns in section 4 are a voluntary extra we offer on the conditions set out there.

02Faulty pads

1. Stop using the pads and email [email protected] with your order number, the vehicle (make, model, year), the distance driven on the pads, a description of the problem, and clear photos of both pads and both discs on that axle.
2. We may ask you to send the pads to us for inspection. Please do not send anything until we give you a return authorisation number.
3. If the pads are faulty, we will offer the remedy the Australian Consumer Law provides: for a major failure you choose a refund or a replacement; for a failure that is not major we may choose to replace, repair or refund. We also reimburse your reasonable cost of returning the faulty pads.
4. If inspection shows the pads are not faulty, for example the issue is normal wear, glazing from use outside the compound's range, contamination, fitting, or worn or damaged discs or calipers, we will explain why and return the pads to you at your cost, or dispose of them if you prefer.

See our Warranty for what counts as a defect.

03Wrong item or damaged in transit

• We sent the wrong item: tell us within 14 days of delivery and do not fit it. We pay the return postage and send the right item, or refund you.
• Our listed fitment was wrong for your exact vehicle: we exchange the pads or refund you and pay the return postage. We may ask for the VIN and photos of the old pads to confirm.
• Damaged in transit: please report it within 3 business days of delivery with photos of the outer packaging and the goods, and keep the packaging. This lets us claim against the carrier in time; it does not limit your rights.
• You added Shipping Protection: for loss, theft, transit damage or delay, claim directly with Xcotton (see section 6) for the fastest payout or replacement.
• You ordered the wrong part: it is treated as a change-of-mind return (section 4). Please check the KD number against your old pads before ordering, or contact us and we will check it for you.

04Change-of-mind returns

If you change your mind, you can return pads within 14 days of delivery on these conditions:

• The pads are unused and have not been fitted, test-fitted or bedded in, and are in their original, sealed and undamaged packaging with all shims, clips and parts, in a condition we can resell.
• You email us first and we issue a return authorisation number. Returns sent without one may be refused.
• You pay the return postage and send the parcel tracked and insured. The goods are your responsibility until we receive them.
• A restocking fee of 15% of the item price is deducted from the refund. The original shipping charge and any Shipping Protection fee are not refunded.

Change-of-mind returns are not available for:

• pads that have been fitted, bedded in or used, or whose packaging has been opened and is not resaleable;
• items ordered on backorder or as a special order, and items sold as clearance or final sale;
• dealer and agent orders (see our Terms & Conditions);
• orders delivered outside Australia, unless we agree in writing (duties and taxes are not refundable).

05Cancelling an order

• Before dispatch: email us and we cancel the order and refund you in full.
• After dispatch: the order can no longer be cancelled; a change-of-mind return applies (section 4).
• Parcels refused, not collected or undeliverable because of the address given: we refund the order less the original shipping, the return shipping and any duties or charges we cannot recover.

06Shipping Protection

Shipping Protection is optional cover you can add at checkout. It is provided by Xcotton, not by us, under Xcotton's terms.

• Xcotton emails your protection details after your order ships. To claim, use the link in that email, go to xcottons.com or email [email protected], within the time limits in Xcotton's terms (generally within 90 days of shipping). Xcotton decides claims and pays them or arranges a replacement.
• The fee is refunded in full if your order is cancelled before it ships. Once your order has shipped the cover has started, so the fee is not refundable, including when goods are returned.
• Shipping Protection does not replace or limit your rights under the Australian Consumer Law.

07How refunds are paid

• We refund within 10 business days of receiving and inspecting the returned goods, to the original payment method. Your bank may take a few more days to show it.
• Refunds are made in the currency you paid. We are not responsible for exchange-rate differences or fees charged by your bank.
• Please contact us before raising a dispute with your bank: most issues are resolved faster directly.

08Contact

Business

Barbaro Racing

Email

[email protected]